Communication Techniques for Service Providers: Do’s and don’t’s
Continually consulting with customers is a main component of being a workforce development professional. For instance, throughout the placement process, you are frequently required to communicate with the customer prior to, in the course of, and after job placement. You might also be required to communicate with employers, your other customer, in the course of this process.
It’s important to know not just what to say, but how to say it. Procedure is as essential as content —you’re not handling merchandise, you’re relating with men and women!

February 13th, 2012
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