YDAS

Organizations in the UK are quite familiar with tribunals, as employees will take steps if they perceive that they are discriminated against in any way or form. We so frequently read about the several wins employees have against their employers or former employers, but there is also the other side of the coin. Without tribunal representation, firms stand to lose considerable amounts of dollars just since they went into the tribunal process without professional help.

Statistics show that in the last year the number of tribunals lodged against employers have risen with 42%. This is an alarming state of affairs for any business, big and modest. There is no want to go into any tribunal method unprepared or alone.

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Superior customer service is one of the hallmarks of high-performance businesses. In fact, recent Accenture research has found that for high-tech companies, above-average service is virtually required to ensure repeat business and strong customer advocacy.

Yet many companies delude themselves into thinking that their service experiences truly please their customers. While companies applaud themselves for the “improvements” they have made in their service capabilities, their dissatisfied customers are desperately seeking—and often finding—alternative providers of today’s most desired high-tech products.

While great service instills strong loyalty, average or even slightly above average service still will result in substantial customer churn.

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